Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a payout claim? This page covers how to reach our editorial team and what to expect once you do.

How to Reach Our Team

Email is the most reliable way to get in touch. We read every message that comes in and typically respond within two working days. Send your enquiry to [email protected].

A quick note on the subject line helps us route your message correctly — whether it is about a specific casino review, a technical issue with the site, or general feedback. The more specific you are, the faster we can get you a useful answer.

What We Can Help With

• Questions about a review — If something in one of our casino write-ups, bonus breakdowns, or payout comparisons is unclear, ask us directly and we will clarify or point you to the relevant section.
• Corrections — Bonus terms, licensing details, and payout timelines change. If you believe something on cloudcitysmokeshop.com is out of date, tell us what you saw and where, and we will look into it.
• Suggestions for coverage — If there is an operator, payment method, or topic you think we should cover — for example, non-GamStop alternatives, which we already cover in detail on our Best Non GamStop Casinos 2026 guide — let us know.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message. We can point you toward self-exclusion programs, deposit limit tools, and national support organizations such as the National Council on Problem Gambling.
• General site feedback — Anything that affects how you use Best Online Casinos, good or bad, is worth telling us about.

What This Site Does — and Does Not — Do

We are an independent comparison resource covering licensed, regulated online casinos available to US players, with a particular focus on payout speed and reliability. We do not process deposits, withdrawals, or account registrations, and we cannot resolve individual account disputes with a casino operator. If you have a problem with a specific withdrawal, deposit, or account verification issue, that request needs to go directly to the casino's own customer support team, since we have no access to any player's account or transaction history.

Some of the operators featured on this site pay us a commission when readers sign up through our links. This never influences how an offer is rated or ranked — our editorial ratings reflect our own research into licensing, payout speed, game selection, and terms, not commercial arrangements.

Before You Write to Us — Quick Checks

A few things are worth confirming before you reach out, since they cover the most common questions we receive:

1. Bonus terms, wagering requirements, and maximum withdrawal caps are usually detailed on the casino's own promotions page — we summarize them, but the operator's terms and conditions always take precedence.
2. Withdrawal times vary by payment method and by how quickly identity verification (KYC) is completed on your end, not by anything we control.
3. Eligibility to play generally requires being of legal gambling age in your state and physically located within a state where online casino play is permitted — availability is not the same nationwide.

What Happens After You Send a Message

Every email is read by a real person on our editorial team — we do not rely on automated replies as a substitute for an actual answer. Our goal is to respond within two working days, though it can take a little longer during busier periods. If your message needs input from more than one person on the team, we will let you know that a follow-up is coming rather than leave you waiting without an update.

Get In Touch

Whether you are double-checking a bonus condition, flagging an outdated licensing detail, or just have a question about how we put our rankings together, we would rather hear from you than have you guess. Drop us a line at [email protected] and a member of our team will get back to you.